Ticket Metrics
Shared and Reviewed for Quality Assurance
What Our Customers Think
Joe Niamtu, III
June 9, 2025
Trustindex verifies that the original source of the review is Google.
Moe Okeilli who is in my opinion the heart and soul of Code Blue and deserves 10 stars. Obviously in this day and age we need a highly functional computer and continuous Internet access.
As a cosmetic facial surgeon my business (like all business) is totally reliant on high level computer performance and bandwidth. When something goes wrong, I am dead in the water.
Mr. Okeilli has always been available to immediately assist. Not only me, but my entire practice with 11 doctors and over 100 employees.
A lot of companies talk a big game, but Code Blue has been our guardian and "fixer" from as long as I can remember. Finding a reliable company that can provide immediate service is difficult. Finding a committed employee like Moe Okeilli is gift.
You can't go wrong with this company.
Joe Niamtu, III DMD
Cosmetic Facial Surgery
Richmond, Virginia
lovethatface.com
Donald Naumann
June 3, 2025
Trustindex verifies that the original source of the review is Google.
Agent was professional and knowledgeable. Fixed issue quickly
Owner's reply Donald, thank you for your kindness and support! We’re grateful for you and the opportunity to serve.
Karen Farmer
May 13, 2025
Trustindex verifies that the original source of the review is Google.
The professionals at CodeBlue are both knowledgeable and patient each time I call and always find the solutions to whatever problem I may be having. Thankful to have this company onboard with ours!
Owner's reply Thank you so much for the kind words Karen! We are grateful to serve you and your business!
Ingy Guirguis
May 7, 2025
Trustindex verifies that the original source of the review is Google.
Moe and his IT team are very professional, always providing prompt responses and excellent support.
Owner's reply Ingy, thank you so much for your kindness and your partnership! We are grateful to serve!
Veronica Beck
April 23, 2025
Trustindex verifies that the original source of the review is Google.
This is a great company to provide excellent support for all of our IT needs. Moe is very attentive and has gone out of his way to help us with our business when needed. Highly recommend Code Blue!
Owner's reply Veronica, thank you so much for your review and for recognizing Moe for his commitment. We value your business and thank you for choosing us!
K E
March 22, 2025
Trustindex verifies that the original source of the review is Google.
Andrew was awesome! My computer was a mess and he was able to fix it, so that I didn't have to go buy a new one.
Richard Strauss
March 17, 2025
Trustindex verifies that the original source of the review is Google.
People are professional and knowledgeable. Work was completed on time and very satisfactory
Jenny Crittenden
February 24, 2025
Trustindex verifies that the original source of the review is Google.
Code Blue is awesome! They migrated our company to the cloud, planned our move to our new office and installed it all - all technology, TV's, internet-based phone system/apps, and we use them for monthly maintenance and on call assistance. The team is responsive and guided us flawlessly through our process. Trey & Moe far exceeded our expectations and we've been thrilled with our service.
Why Metrics Matter
For small business owners, ticketing metrics are crucial when selecting an IT support company, as they offer valuable insights into responsiveness, efficiency, and the overall quality of support services. Key metrics, such as average resolution time, first response time, and ticket closure rates, help business owners assess how quickly and effectively their IT issues will be resolved, minimizing downtime and ensuring consistent operational performance.
By partnering with CodeBlue, small business owners can confidently rely on their IT partner to maintain smooth operations, address issues promptly, and facilitate growth without technical disruptions.
Your Metrics
CodeBlue maintains custom metrics for customers that make sense for your success.
* On and Off Boarding Requests * New Hardware Requests * Productivity challenges with software * Training opportunities
