Service Ticketing

CodeBlue tracks all service and project requests in a transparent manner. The affected party always has current information available.

 

Live Help Desk

CodeBlue believes in relationships. Our Help Desk staff are people that believe in end-user support. We love helping people get what they need in a quick and friendly manner.

Customer Portal Access

Whether you’re an end-user, administrator or owner, CodeBlue’s customer portal allows multiple levels of oversight.

End-Users may open and review their own tickets. Administrators may review company-wide tickets. Owners may review metrics, invoices and important configurations of their technical property.

Support App

CodeBlue customers receive a proprietary application that allows them to generate tickets, include screenshots and communicate directly with engineering. 

This application allows end-users to check their ticket status and comment on any existing work.